Refund & Return Policy
When and how you can return a product, and how refunds are handled.
Last updated: 3 July 2026
1. Return Window
You may request a refund or return within 7 days of delivery, as long as the product seal has not been broken.
2. Expired, Wrong, or Damaged Products
Regardless of the 7-day window above, a refund or return is always available if:
- The product is expired
- You received the wrong product
- The product arrived damaged
This applies even if the product has already been opened — an opened product that is expired is still eligible for refund or return.
3. Opened or Used Products
Outside of the situations above, opened or used products are normally not accepted for return. Exceptions are made when the product is expired, damaged, the wrong item, or the issue is otherwise verified with us.
4. How to Request a Refund or Return
Please contact us as soon as you notice an issue. We may ask you for a photo or other proof of the problem (for example, a photo of the seal, expiry date, damage, or the item received) to help us process your request quickly.
5. How Refunds Are Processed
Since payments are made by customer-provided transaction/reference code rather than a card payment gateway, refunds are reviewed and processed manually by our team once your request is verified. We will confirm the refund method and timing with you directly.
6. Contact Us
To start a refund or return request, please reach us through the details on our homepage contact section.